Privacy Policy

Sofia Solis Wellness is committed to protecting your privacy and handling your personal information with care, respect and transparency.

This Privacy Policy explains how Sofia Solis Pty Ltd, trading as Sofia Solis Wellness (“Sofia Solis Wellness”, “we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, contact us, make a booking, attend an experience or event, purchase a product, subscribe to our communications or otherwise interact with us.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

1. Information We May Collect

Depending on how you interact with us, we may collect information including:

your name
email address
telephone number
billing and shipping address
booking and appointment information
payment and transaction information
information you provide through enquiry, registration or contact forms
information relating to an event, workshop or private session
product order and delivery information
communication preferences
feedback, reviews or testimonials you voluntarily provide
technical information such as browser type, device information, IP address and website usage information.

Where relevant to providing a wellness service or experience, we may also collect health or sensitive information that you voluntarily provide, such as information about:

injuries or physical limitations
pregnancy
allergies or sensitivities
health conditions that may be relevant to participation
emotional or wellbeing considerations
medication or medical circumstances where relevant to safely participating in an experience.

We only seek information that is reasonably necessary for our activities and services.

2. How We Collect Information

We generally collect information directly from you when you:

visit or use our website
make an enquiry
complete a booking or registration form
book a private or group experience
attend an event, class or workshop
purchase a product
communicate with us by email, telephone, social media or through our website
subscribe to our newsletter or marketing communications
voluntarily provide feedback or a testimonial.

Information may also be collected automatically through cookies, analytics tools and similar website technologies.

In some circumstances, information may be provided by another person, for example where someone books an experience on your behalf. Where appropriate, we may ask that person to confirm that they have permission to provide your information to us.

3. Health and Sensitive Information

Health information is considered sensitive personal information.

Where we collect health or other sensitive information, we do so where it is reasonably necessary to provide our services and where you have provided consent, or where collection is otherwise permitted or required by law.

This information may be used to help us understand whether a particular activity or experience is appropriate for you and to provide our services in a safe and responsible manner.

Sofia Solis Wellness provides complementary wellness services and does not use your health information for unrelated marketing purposes without your consent.

4. Why We Collect and Use Your Information

We may use your personal information to:

process bookings and registrations
provide our wellness services and experiences
communicate with you about your booking or event
respond to enquiries
process purchases and arrange delivery or collection
administer payments, refunds or credits
provide customer support
maintain appropriate client and business records
improve our website, services and customer experience
send newsletters, event information or promotional communications where permitted
comply with legal, regulatory, insurance, accounting or taxation requirements
protect the safety and security of our clients, website and business.

We will not use your personal information for a purpose that is materially different from the reason it was collected unless you have consented or we are permitted or required to do so by law.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Sofia Solis Wellness generally does not receive or store your complete credit or debit card details. Payment providers may collect and process payment information according to their own privacy policies and security procedures.

We encourage you to review the privacy terms of the relevant payment provider when making an online payment.

6. Website Hosting and Third-Party Providers

We may use third-party service providers to assist with the operation of our business, including providers of:

website hosting and website management
booking and scheduling systems
payment processing
email and newsletter services
accounting
cloud storage
analytics
customer communications
shipping and delivery
event management
IT and security services.

These providers may process personal information only to the extent necessary to provide their services to us.

Some third-party providers may store or process information outside Australia. Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function properly and to understand how visitors interact with the site.

Cookies may be used to:

remember website preferences
maintain website functionality
understand website traffic
measure the performance of pages or marketing campaigns
improve the website experience.

You can usually control or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

Third-party services used on the website may also place cookies subject to their own privacy policies.

8. Marketing Communications

Where you have subscribed, consented or where otherwise permitted by law, we may send you information about:

upcoming experiences
workshops and events
new services
products
special offers
Sofia Solis Wellness news and updates.

You can unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an existing booking, purchase or enquiry.

We do not sell your personal information to third parties for marketing purposes.

9. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to:

service providers assisting us with our business
payment processors
booking or website platforms
accountants, legal advisers or professional advisers
shipping and delivery providers
insurers
government authorities or regulators where required by law.

We do not disclose your personal information to unrelated third parties for their own marketing purposes without your consent.

10. Overseas Processing

Some of the technology and online platforms used by Sofia Solis Wellness may operate servers or service providers outside Australia.

As a result, personal information may sometimes be stored or processed overseas, including through cloud-based website, payment, email, analytics or technology providers.

The countries involved may change depending on the service providers used by us.

Where Australian privacy laws apply, we take reasonable steps to ensure overseas handling of personal information is consistent with applicable privacy requirements.

11. Protecting Your Information

We take reasonable steps to protect personal information against:

misuse
interference
loss
unauthorised access
unauthorised modification
unauthorised disclosure.

We use appropriate administrative, technical and organisational safeguards having regard to the nature of the information we hold.

However, no electronic transmission or online storage system can be guaranteed to be completely secure.

12. Data Breaches

If we become aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable Australian privacy laws.

Where a breach is likely to result in serious harm and notification is required, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

13. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, insurance, taxation, accounting or business record-keeping purposes.

When personal information is no longer required, we take reasonable steps to securely delete, destroy or de-identify it where appropriate.

14. Accessing or Correcting Your Information

You may request access to personal information we hold about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

We will respond to requests within a reasonable period and in accordance with applicable privacy law.

In some circumstances, the law may allow us to refuse access to certain information. If this occurs, we will explain the reason where we are permitted to do so.

15. Children and Young People

Our services and events are generally intended for adults.

Where a person under 18 participates in an experience with the permission or involvement of a parent or legal guardian, we may collect information necessary to provide that service safely.

A parent or legal guardian should provide personal or health information on behalf of a child where appropriate.

16. Third-Party Websites

Our website may contain links to websites, booking platforms, social media platforms or services operated by third parties.

We are not responsible for the privacy practices or content of external websites. We recommend reviewing the privacy policy of any external service before providing personal information.

17. Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact Sofia Solis Wellness through the contact details or Contact page available on our website.

Please provide enough information for us to understand and investigate your concern.

We will endeavour to respond within a reasonable period and work with you to resolve the matter.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Australian Government
www.oaic.gov.au

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology or legal requirements.

The most current version will be published on our website with the date of the latest update shown at the top of this policy.

19. Contact Us

For questions about this Privacy Policy, requests to access or correct your information, or privacy-related concerns, please contact:

Sofia Solis Pty Ltd
Trading as Sofia Solis Wellness
Australia

Please contact us through the Contact page on the Sofia Solis Wellness website.

Last updated: 15 September 2026