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shipping Policy

Shipping Policy

Last updated: 15 September 2026

Thank you for shopping with Sofia Solis Wellness.

We take care in preparing and packing your order so that your products reach you safely.

This Shipping Policy applies to products purchased directly from the Sofia Solis Wellness online store.

1. Shipping Within Australia

We currently ship within Australia only.

Shipping options and applicable delivery charges will be displayed at checkout before you complete your purchase.

Delivery times are estimates only and may vary depending on your location, postal or courier delays, public holidays, weather conditions and other circumstances outside our reasonable control.

2. Order Processing

Orders are prepared for dispatch as soon as reasonably possible after payment has been successfully received.

You will receive confirmation when your order has been processed or dispatched where the relevant shipping service provides this functionality.

During busy periods, launches, events or public holidays, processing may take longer than usual.

3. Shipping Costs

Shipping costs, where applicable, are calculated and displayed during checkout.

Any shipping charges shown at checkout form part of your total order price.

4. Free Local Pickup

Free local pickup may be available for selected orders.

If local pickup is available, you can select this option during checkout.

Please wait until you receive confirmation that your order is ready before collecting it.

Pickup arrangements, including the collection location and available collection times, will be provided after your order has been prepared.

No shipping fee applies to orders collected using the free local pickup option.

5. Delivery Address

Please ensure that your:

  • name

  • delivery address

  • postcode

  • telephone number, and

  • email address

are entered correctly when placing your order.

If you realise that your delivery information is incorrect, please contact us as soon as possible.

We will make reasonable efforts to update your details if the order has not yet been dispatched. Once an order has been dispatched, we may not be able to redirect or change the delivery address.

Additional postage or delivery charges resulting from an incorrect address provided by the customer may be payable by the customer.

6. Tracking

Where tracking is provided by the postal or courier service, tracking information will be sent to you once your order has been dispatched.

Please allow time for the tracking information to become active after dispatch.

7. Delivery Delays

Once an order has been handed to the postal or courier service, delivery times are largely outside our direct control.

We are not responsible for reasonable delays caused by postal or courier networks, severe weather, natural events, public holidays or other circumstances outside our reasonable control.

However, if your order appears to be significantly delayed or lost, please contact us and we will assist you in investigating the delivery.

Nothing in this policy limits any rights you may have under the Australian Consumer Law.

8. Lost Parcels

If tracking indicates that your parcel has not arrived within a reasonable period, please contact us.

We may ask you to:

  • confirm your delivery address

  • check around your property

  • check with other household members

  • check with neighbours where appropriate, or

  • contact the relevant postal or courier service.

We will work with the delivery provider where reasonably possible to investigate missing parcels.

9. Damaged Products

Please inspect your order when it arrives.

If a product arrives damaged, leaking, broken or otherwise affected during delivery, please contact us as soon as reasonably possible.

Where possible, please provide:

  • your order number

  • a description of the problem

  • photographs of the product

  • photographs of the packaging, and

  • photographs of any visible delivery damage.

We will assess the matter and provide an appropriate remedy where required.

Your rights under the Australian Consumer Law are not affected by this policy.

10. Authority to Leave

If you provide authority for a courier or delivery provider to leave a parcel unattended, the parcel may be left at the delivery location in accordance with the courier's terms.

Please consider whether your nominated delivery location is secure, particularly where products may be sensitive to prolonged heat or weather exposure.

11. Temperature-Sensitive Products

Some natural oils and wellness products may be sensitive to prolonged exposure to heat, direct sunlight or extreme temperatures.

We recommend collecting delivered parcels promptly and storing products according to any instructions provided with the product.

12. International Shipping

Sofia Solis Wellness does not currently offer international shipping through our online store.

If this changes in the future, this Shipping Policy will be updated accordingly.

13. Third-Party or Affiliate Purchases

From time to time, our website may contain links to products supplied or fulfilled directly by another business or external supplier.

Where you purchase a product directly from a third-party website rather than from Sofia Solis Wellness, that supplier's shipping policy and terms apply to your purchase.

14. Contact Us

If you have questions about shipping, delivery or local pickup, please contact:

Sofia Solis Pty Ltd
Trading as Sofia Solis Wellness
Australia

Please contact us through the Contact page on the Sofia Solis Wellness website.

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