True Egyptian Frankincense – Filtered
A refined expression of Egyptian Frankincense, gently filtered for a smoother and clearer aromatic experience.
Aromatic and topical use only when properly diluted. Not for internal use. Avoid eyes/mucous membranes. Keep away from children. Consult a healthcare professional where appropriate.
Listed Size: 10 mL* • Botanical: Boswellia carterii • Ingredient: 100% filtered Boswellia carterii • Plant Part: Resin • Extraction: Cold-Pressed, then filtered • Category: Resinous • Aroma: Smooth, woody and meditative with amber/honey notes • Shelf Life: 3–4 years. Confirm bottle size against physical stock due to inconsistent Sahu page data.
Return & Refund Policy
Sofia Solis Wellness, we take care to ensure that Sacred Oils are supplied in good condition and accurately represented.
This Return & Refund Policy applies to products purchased directly from Sofia Solis Wellness.
Change of Mind
Due to the personal nature of Sacred Oils and for hygiene, quality and product-integrity reasons, we do not normally accept returns, refunds or exchanges for change of mind.
This includes situations where you:
Decide you no longer want the product
Prefer a different scent
Ordered the wrong product
Find the product elsewhere at a different price
We encourage you to review the product information carefully before completing your purchase.
This policy does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your product arrives damaged, leaking, defective, incorrect or otherwise does not meet the applicable consumer guarantees, please contact Sofia Solis Wellness.
Where possible, please provide:
Your name
Order number or proof of purchase
A description of the issue
Clear photographs of the product and packaging
We will review the issue and provide an appropriate remedy in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a replacement, refund or other appropriate remedy.
Opened Products
Opened or used Sacred Oils cannot normally be returned simply because you have changed your mind.
However, if an opened product is faulty, unsafe, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, your rights under Australian Consumer Law may still apply.
Return Shipping
Please contact Sofia Solis Wellness before returning any product so that we can provide appropriate return instructions.
Where a product is confirmed to be faulty or fails to meet a consumer guarantee, reasonable return shipping costs will be handled in accordance with Australian Consumer Law.
Refund Method
Approved refunds will generally be returned using the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
Click & Collect Orders
The same Return & Refund Policy applies to products purchased through Click & Collect.
Please inspect your products when collecting them where practical and contact us if you notice any issue.
Australian Consumer Law
Nothing in this policy is intended to exclude or limit your rights under the Australian Consumer Law.
Our goods come with consumer guarantees that cannot be excluded, and remedies may be available where goods are faulty, unsafe, not of acceptable quality, not fit for their stated purpose or do not match their description.
Contact Us
If you have a question about a return, refund or damaged product, please contact Sofia Solis Wellness before returning the item so that we can assist you.
Shipping Information
Sofia Solis Wellness currently offers local shipping within Australia only.
Orders are generally prepared for dispatch within 1–3 business days after payment is received. Delivery times will vary depending on your location and the delivery provider.
Shipping fees are calculated and displayed at checkout before payment is completed.
Free Click & Collect
You may choose Click & Collect at checkout for $0 shipping.
Once your order is ready, you will receive confirmation with collection details. Please wait until you receive your Ready for Collection notice before attending.
Important
Please ensure your delivery address is correct before placing your order. If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply.
If your parcel arrives damaged, leaking or broken, please contact Sofia Solis Wellness promptly with photos of the packaging and product so we can assist.